Refund policy

Orders cannot be cancelled once they are shipped. Returns and exchanges are accepted only on a case by case basis. Please message us with any questions.

Damaged Package Claims:
To file a claim, within 7 days of receipt, submit photographs of all of the packaging as it was when it arrived and the specific damage to the contents with an explanation of what was lost or broken. USPS often requires photo proof to pay a claim and your claim is likely to be rejected without it. We will supply USPS with the invoice on your behalf. If USPS damages your package, we have to abide by their decision on the claim. We carefully package all orders to avoid damage occurring and damage is actually very rare for us, but if damage happens, claims can take weeks, so please be patient. We cannot speed up USPS claim processing and we aren't responsible for any inconvenience as a result of the delay of the delivery of your package because of waiting on damage claims.

These damages are not covered:

1. Dog or another animal chewing up package
2. Items inside cut by careless package opening
3. Neglecting to pick up package from mail box promptly resulting in heat, rain or other damage as a result
4. Not providing a safe place for delivery. Packages left outside apartment doors are not safe.
5. Customer supplied incorrect address or address was not entered in the USPS standardized format.

Make sure your local Post Office knows where to safely leave your packages and pick them up promptly. Be careful entering your address and opening your packages. We pack boxes full and tight, so don't use a box cutter!

We are happy to enter the claim for you on USPS should one be needed and accommodate a reshipment of your package if a claim is paid. If you enter the claim online yourself, we are unable to do anything further for you regarding your damaged package. As stated at the top, only Priority Mail packages are insured against damage. We will finish the claim process for you and reship your items if a claim is paid. To file a claim, you must notify Green Daisy Soaps no more than 7 days after the delivery of your package.

Lost Packages:
If your package is missing in action, we unfortunately have to wait 15 days to file a claim through USPS. We aim for quick and accurate deliveries, but lost packages sometimes happen and are out of our control. We cannot speed up USPS claim processing and aren't responsible for any inconvenience as a result of the delay of having to wait for the 15 days to file a claim. Your package is insured for a maximum of $100 unless you've paid for the additional insurance for the value over $100. Only Priority Mail packages are insured against loss. We are happy to enter a loss claim for you on USPS should one be needed and accommodate a reshipment of your package if a claim is paid. If you enter the claim online yourself, we are unable to do anything further for you regarding your lost package. To file a loss claim, you must notify us within 21 days of the shipment date for a MIA package and within 7 days of delivery if the package tracks delivered.